Why haven't I received any leads in the last few days?

When studies first launch, we sample data from many different approaches to understand which delivers the best results. This sampling is sometimes referred to as the “learning phase.” During this time, you should expect to see volatile results as we learn what is working best for your specific study. After a few days or weeks, you should start to see your lead volume level out.

As recruitment is ongoing, our team may use their discretion to advertise on days when recruitment is most successful. By focusing recruitment on the highest-performing times, our team ensures that the campaign budget is being used to best optimize performance. If you don’t receive leads on more than three consecutive days, reach out to us to let us know.